Infrastructure and Application Service Assurance

Change is inevitable...Change Management

  • Virtualization is adding complexity
  • Cloud computing is defining new service models
  • Accelerated business reconstruction is outpacing legacy systems
  • M&A frenzy is driving need for improved business rationalization
  • Legacy development cycles are prohibitive
  • IT industry convergence is causing uncertainty
  • IT budgets continue to shrink...

These are just a few of the factors that are driving continuous change within your IT service delivery environment.  And oh yeah... there are those pesky customer requirements that cause daily change to your IT infrastructure and applications.  Keeping track of all those changes requires a combination of people, processes and tools.  Do you have the right mix?

If you don't know where you are it's hard to tell where you're going!

Most IT management practices take a "top down" approach to asset and change management.  That is, they rely on people - operators, analysts, administrators - to capture and represent the current "state" of the operational environment.  This top down view is sometimes captured in a configuration management database (CMDB), but more often it is maintained in multiple, loosely-coupled data sources such as flat files and spreadsheets.  Keeping these sources in sync is almost an impossible task - and even if you do use a CMDB, how do you know it really represents your operational environment?  With the advent of virtualization and self-service provisioning, it has become common practice to "spool up" unauthorized IT resources - creating unnecessary exposure to resource shortages, license liability and customer dissatisfaction.

Track changes to your environment with a "bottom up" approach

CPlane Surveyor gives you a real-time, real world view of your IT assets - and how they relate to and support your mission critical applications. CPlane's agentless technology allows you to discover your IT resources with minimal effort - building a concise and accurate view of all physical and virtual elements your environment.  As your service delivery infrastructure and applications change CPlane Surveyor can identify those changes and alert you to potential problems.

Learn more about Infrastructure and Application Discovery Learn more about Infrastructure and Application Dependency Mapping